NavyXo Refund and Cancellation Policy

1. SCOPE

This policy applies to paid NavyXo subscriptions. It sits alongside the Terms of Service and does not limit any right you have under mandatory consumer law.

2. WHERE YOU BOUGHT MATTERS

• Bought inside the iOS app: Apple is the seller. Refunds are requested from Apple at reportaproblem.apple.com and are decided by Apple, not by us.
• Bought inside the Android app: Google is the seller. Refunds are requested through Google Play and are decided by Google, not by us.
• Bought directly from us (card payment through Stripe): we handle the refund ourselves under the rules below.

3. RIGHT OF WITHDRAWAL (EU CONSUMERS)

If you are a consumer in the European Union, you may withdraw from a subscription bought directly from us within fourteen (14) days of purchase, without giving a reason, and receive a full refund.

Where you ask for the subscription to start immediately, you expressly consent to performance beginning within the withdrawal period and acknowledge that the right of withdrawal is lost once the service has been fully performed. If performance has only begun, we refund the part not yet used, in proportion to what has been provided.

4. CANCELLING A SUBSCRIPTION

• You may cancel at any time, from the app settings or from your store account.
• Cancelling stops the next renewal. Paid access continues to the end of the period already paid for.
• Beyond the withdrawal period above, a part-used period is not refunded unless the law requires it.

5. WHEN WE REFUND OUTSIDE THOSE RULES

• A duplicate charge, or a charge after a cancellation that we recorded.
• A payment taken in error by us.
• A defect that made the paid features unusable for a substantial part of the period and that we could not remedy.

6. WHEN WE DO NOT REFUND

• Change of mind after the withdrawal period.
• Not using the service during a period that was available to you.
• An incident that was not detected, or an alert that was not delivered - the Service is a supplementary tool and carries no guarantee of detection or delivery, as set out in the Terms of Service.
• Repeated refund requests that show an abuse of this policy.

7. HOW TO ASK

Write to [email protected] from the e-mail address of your account, with the date of the charge and the reason. We answer within fourteen (14) days and, where a refund is due, return the money by the same means you used to pay.

8. YOUR STATUTORY RIGHTS

Nothing in this policy limits the rights you have under the Croatian Consumer Protection Act or other mandatory law. Disputes may also be referred to the online dispute resolution platform of the European Commission.

SERVICE PROVIDER

Info Media d.o.o.
Širolina 9, 52100 Pula, Croatia
OIB (VAT ID): 33583811286
[email protected]